Terms of Service
Effective date: March 9, 2026 · Version 2.2
Please read these Terms of Service ("Terms") carefully before using Smart Pool, including the iOS app, Android app, Kiosk web app, Amazon Alexa voice skill, and Google Home integration (collectively, the "Service"). By creating an account, linking your pool system, or using the Service, you agree to be bound by these Terms.
1. Description of Service
Smart Pool enables you to control a compatible Pentair IntelliCenter®, Pentair ScreenLogic® (EasyTouch, IntelliTouch), Jandy® iAquaLink® (iQ20, eXO), or Hayward® OmniLogic® pool automation system via the Smart Pool iOS app, Android app, Kiosk web app, Siri Shortcuts, iOS Home Screen widgets, Amazon Alexa voice skill, and Google Home integration. The Service is provided on a monthly subscription basis.
2. Authorization to Access Pool System
By using the Service, you expressly grant Smart Pool permission to access your pool automation system on your behalf, including for the purposes of authentication, equipment discovery, status retrieval, command execution, diagnostics, and ongoing maintenance and improvement of the integration. Smart Pool connects to your pool automation system's cloud service (or, where supported, directly on your local network) using credentials you provide (email and password, system name and PIN, or other authentication tokens depending on the system). Your passwords and PINs are never stored on our servers; only revocable session tokens issued by the manufacturer are retained, and you may disconnect at any time by signing out. See the Trademark Attribution section below for the list of supported systems.
This access includes pool and spa configuration, equipment status and operational settings, temperature setpoints and heat source preferences, location information (city, state, ZIP code) associated with your pool installation, and account information such as your name and email address.
This access is used to provide app functionality — including remote control, regional features such as temperature display, customer support, and service-related communications. Your passwords and PINs are never stored by Smart Pool. We do not sell or exchange your personal data with third parties for marketing or advertising purposes.
3. Pool Monitoring, Data Collection & Service Improvement
Periodic pool probing: Smart Pool may periodically query your pool system (even when you are not actively using the app) to collect operational data such as water temperature, air temperature, heater status, pump speed, and setpoints. This probing is used to provide features like heating estimates, session tracking, and usage analytics within your account.
Anonymized aggregate data for model training: We collect anonymous, de-identified pool operational data — including temperatures, heating durations, equipment runtimes, and outdoor conditions — and pool this data across all connected systems to train and improve our heater timing models and performance estimates. This data cannot be linked back to you or your pool. No personally identifiable information, account credentials, or location data is included in this aggregate dataset.
Your consent: By linking your pool system and using the Service, you consent to this periodic probing and to the use of anonymized operational data for service improvement and model training as described above. You may discontinue this by removing your pool system from the app.
3A. Pool Contour Map Feature
If you enable the Pool Map feature in the Smart Pool Kiosk app, you consent to the following:
- (a) Address use: Your pool installation address will be transmitted to Google Maps to determine the geographic coordinates of your property.
- (b) Satellite imagery: A satellite image of your property will be fetched from Google Maps and stored on Smart Pool's servers as a visual backdrop for the kiosk map display.
- (c) AI analysis: The satellite image will be processed by Anthropic's Claude AI model to identify the shape, features, and layout of your pool (e.g., pool shape, presence of a spa, tanning shelf). The AI response is used to generate a vector pool map displayed in the kiosk. No personally identifiable information beyond your address is included in this analysis.
- (d) Consent: This feature is entirely opt-in. You must explicitly tap "Build My Pool Map" in the kiosk to activate it. You may withdraw consent at any time through Settings → Reset Pool Map, which will delete your stored satellite image and map data.
- (e) Data retention: The satellite thumbnail and pool map descriptor are retained as long as your account is active. You may request deletion at any time.
4. Subscription & Billing
- Smart Pool is offered as a monthly recurring subscription. The iOS app is billed through Apple App Store; the Alexa Skill is billed through the Amazon Alexa Skills store.
- Billing occurs automatically on the same date each month.
- Prices are subject to change with reasonable advance notice.
- All subscription fees are non-refundable. This includes partial months, unused periods following cancellation, and any period during which the Service was unavailable due to circumstances outside our control.
- You may cancel your iOS subscription at any time through Settings → Apple ID → Subscriptions. You may cancel your Alexa subscription through the Alexa app. Cancellation takes effect at the end of the current billing period.
5. How Smart Pool Connects to Your Equipment
Smart Pool communicates with your pool system through each manufacturer's own cloud interface — the same interfaces used by their official apps. Smart Pool connects on your behalf, using your credentials, to control your own equipment. No additional hardware is required and nothing is physically connected to your pool controller.
Smart Pool connects through each pool automation system's published cloud interface — the same interfaces used by official apps and other home automation platforms — using credentials you provide. Specific connection methods vary by system; users authenticate with their existing accounts under that system's terms of service. See the Trademark Attribution section below for the list of supported systems.
Smart Pool is an independent product and is not affiliated with, endorsed by, or sponsored by Pentair plc, Zodiac Group, Hayward Industries, or any of their subsidiaries. "Pentair," "IntelliCenter," and "ScreenLogic" are registered trademarks of Pentair plc. "Jandy" and "iAquaLink" are registered trademarks of Zodiac Group. "Hayward" and "OmniLogic" are registered trademarks of Hayward Industries. These names are used only to describe compatibility.
Recommended: Create a Dedicated User for Smart Pool
Where your equipment manufacturer lets the account holder invite additional users to a system (for example, the user-management or sharing feature in the manufacturer's own app), we recommend that you create a separate user for Smart Pool through that feature and sign in to Smart Pool with that user instead of your own primary login. Doing this lets you:
- keep your own primary credentials to yourself;
- choose the level of access Smart Pool has to your system; and
- end Smart Pool's access at any time by removing that user in the manufacturer's app, without changing your own password.
This is a recommendation, not a requirement. Availability and behavior of user-sharing features vary by manufacturer and are governed by the manufacturer's own terms. You remain responsible for the access you grant. Smart Pool does not store your manufacturer password; it retains only the authorization tokens issued for the account you sign in with.
⚠ Third-Party Integration Dependency: Smart Pool depends on Pentair's, Zodiac Group's, Hayward's, and other manufacturers' cloud interfaces remaining accessible. These third parties may update their firmware, APIs, or infrastructure in a way that affects third-party connectivity, or they may discontinue their cloud services entirely. In the unlikely event this occurs, we will work quickly to restore compatibility — but we cannot guarantee uninterrupted service and are not responsible for disruptions caused by manufacturer changes.
⚠ Integration Discontinuation: If a manufacturer closes or restricts their integration in a way that makes the Service partially or fully inoperable for users of that system, Smart Pool is not liable for any resulting loss of service. No refunds will be issued as a result of a manufacturer discontinuing or restricting third-party access to their systems. In such an event, Smart Pool will communicate the situation clearly and work to restore service or provide alternative options where possible.
Manufacturer Access Loss
If a manufacturer (or its cloud service) blocks, restricts, or places conditions on Smart Pool's access to its systems, or we reasonably determine that continuing to connect would be unlawful or would breach a manufacturer's requirements, Smart Pool may suspend or end the affected integration, or the Service, immediately and without prior notice, notwithstanding any notice period stated elsewhere in these Terms. In that event we will take reasonable steps to stop billing for affected users and to notify them by email or in the app. Any subscription managed through Apple or Google is also subject to that platform's cancellation and refund terms.
6. Pool Safety & Disclaimer of Liability
⚠ Pool Safety Warning: Smart Pool controls real physical equipment — pumps, heaters, lights, and water features. Automated or voice-activated commands can cause equipment to start or stop unexpectedly. ALL COMMANDS ARE SENT USING YOUR OWN POOL SYSTEM CREDENTIALS AND YOUR OWN POOL CONFIGURATION. You are solely responsible for the safe operation of your pool and all connected equipment. Never rely solely on a voice assistant or app for safety-critical operations. Always ensure manual and physical overrides are available and accessible.
Smart Pool is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by applicable law:
- We make no warranty that the Service will be uninterrupted, error-free, or that commands will execute as expected.
- We are not liable for any damage, injury, property loss, equipment malfunction, flooding, overheating, or any other harm arising from the use or inability to use this Service.
- We are not liable for incorrect commands being executed, commands failing to execute, or commands being delayed.
- We are not liable for any consequences resulting from Pentair's, Zodiac Group's, or any manufacturer's API changes, outages, access restrictions, or integration discontinuation.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.
Our total cumulative liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid to us in the three (3) months preceding the claim.
You acknowledge that you should never rely solely on a voice assistant or app for safety-critical pool operations and should always have manual or physical overrides available.
7. Account & Access
- You must have a valid account with your pool system's manufacturer (Pentair, Zodiac/Jandy, or other supported system) to use this Service.
- You are responsible for maintaining the confidentiality of your credentials.
- We reserve the right to suspend or terminate accounts that violate these Terms or are used in an abusive or fraudulent manner.
- We may suspend or terminate access at our discretion with reasonable notice, except in cases of security concerns where immediate action is required.
7A. Third-Party Platform Integrations (Alexa, Google Home, Apple Home)
When you connect Smart Pool to a third-party voice or smart home platform (Amazon Alexa, Google Home, or Apple HomeKit), you are explicitly consenting to the following:
- (a) Platform access: The connected platform (Amazon, Google, or Apple) will be able to discover and control the pool equipment devices exposed by Smart Pool, including pool on/off, spa on/off, lights, water features, and temperature control.
- (b) Consent screen: Before completing the integration, you will be shown a consent screen within the Smart Pool app identifying which platform you are connecting and what access it will have. This consent is recorded in our system.
- (c) Data shared with platforms: Smart Pool shares device state information (on/off status, temperature readings, setpoints) with the connected platform in real time to support voice commands and automation routines.
- (d) Platform privacy policies: Once connected, the platform's own privacy policy governs how they process voice commands and automation data:
- (e) Disconnection: You may disconnect any platform integration at any time by unlinking Smart Pool from the respective platform's app. This terminates Smart Pool's ability to receive commands from that platform.
8. Acceptable Use
You agree not to:
- Attempt to reverse-engineer, bypass, or abuse the Service or Pentair's systems.
- Share your account credentials or API key with third parties.
- Use the Service for any unlawful purpose.
9. Modifications to the Service
We reserve the right to modify, suspend, or discontinue the Service at any time. We will make reasonable efforts to provide advance notice of significant changes. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
10. Governing Law
These Terms are governed by the laws of the State of Nevada, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Clark County, Nevada.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
12. Contact
For questions about these Terms, contact us at:
info@smart-pool.ai
Smart Pool